Customer Care Operator (Union) (MGM National Harbor)
National Harbor, MD National Harbor, MD Full-time Full-time Estimated:
$30.
6K - $38.
7K a year Estimated:
$30.
6K - $38.
7K a year 3 days ago 3 days ago 3 days ago PRIMARY PURPOSE:
As a Customer Care Operator, you will set the stage for guest experience with your welcoming smile and service.
By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
PRINCIPAL DUTIES AND
Responsibilities:
Answer inbound telephone calls where transactions range from call transfers and overhead paging to guest wake-up calls and message delivery Prepare and handle a high volume of repetitive customer interactions over the telephone in a fast-paced environment Provide customers with a clear picture of products and services, always leading the call without failing to listen to the voice of the customer Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated Provide important observations gathered from many customer interactions, offering suggestions to improve process, product or service offerings MINIMUM REQUIREMENTS:
High School diploma or equivalent One (1) year of customer service experience Experience handling customer calls in an inbound environment.
Estimated Salary: $20 to $28 per hour based on qualifications.
$30.
6K - $38.
7K a year Estimated:
$30.
6K - $38.
7K a year 3 days ago 3 days ago 3 days ago PRIMARY PURPOSE:
As a Customer Care Operator, you will set the stage for guest experience with your welcoming smile and service.
By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
PRINCIPAL DUTIES AND
Responsibilities:
Answer inbound telephone calls where transactions range from call transfers and overhead paging to guest wake-up calls and message delivery Prepare and handle a high volume of repetitive customer interactions over the telephone in a fast-paced environment Provide customers with a clear picture of products and services, always leading the call without failing to listen to the voice of the customer Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated Provide important observations gathered from many customer interactions, offering suggestions to improve process, product or service offerings MINIMUM REQUIREMENTS:
High School diploma or equivalent One (1) year of customer service experience Experience handling customer calls in an inbound environment.
Estimated Salary: $20 to $28 per hour based on qualifications.
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