System Administrator - Defense Critical Mission Support Customer Service & Call Center - Alexandria, VA at Geebo

System Administrator - Defense Critical Mission Support

Description Looking for an opportunity to make an impact? Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health industries.
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success.
We empower our teams, contribute to our communities, and operate sustainable.
Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Our Mission, Vision, and Values guide the way we do business.
Your greatest work is ahead! If this sounds like the kind of environment where you can thrive, keep reading! The Defense Group at Leidos currently has an opening for a System Administrator to provide Critical Mission Support for the Office of Military Commissions (OMC) Information Technology (IT).
This position will be based in the National Capitol Region (NCR) and will support the Convening Authority (CA) components of the OMC.
Travel to Naval Station Guantanamo Bay (NSGB) may be required.
The System Administrator is responsible for installation, configuration, administration, support, and maintenance of systems, including associated hardware.
Responsibilities may include management of systems infrastructures, implementing best practices to identify and recommend system functional specifications, configuration of physical and virtual systems, backup, and recovery of IT infrastructure.
Support duties may include updating and supporting systems by tuning performance, allocating storage space.
Implementing critical patches, reviewing systems performance logs to identify anomalies and troubleshoot issues.
This position works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables and is responsible for entire projects or processes within a technical area.
This position is also responsible for coaching and reviewing the work of lower level technical staff.
The System Administrator will also develop technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end-product/solution, communicates with internal and client project team members, and works to influence team members regarding solution design, process and/or approaches.
Primary ResponsibilitiesThe contractor shall:
Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.
Provide O&M support for Special Access System infrastructure for approximately 150 users.
Provide O&M support for Printer infrastructure, to include Pharos Secure Print.
Develop, implement, manage, and maintain VDI for thick/thin/zero clients and server virtualization technologies.
Provide O&M support for SQL Database infrastructure.
Provide O&M support for OMC server and desktop-based software applications.
Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.
Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.
Provide support for storage area network (SAN) and encrypted file storage capabilities.
Create/maintain a standalone workstation images in accordance with DOD security standards.
Provide systems recovery and repair operations employing industry best practices for systems troubleshooting and fault isolation Bring up-to-date and preserve computer inventory and surplus equipment Make sure desktop computers interconnect seamlessly with various systems Vouch for and implement upgrades on systems to guarantee longevity Ascertain and repair hardware and network connectivity issues Support for technical upgrading and maintaining of entire desktop systems Assist in testing and deployment of new applications and systems Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.
Utilize ITIL best practices to enhance and optimize the services provided to end users.
Participate in the implementation of an enterprise knowledge base and knowledge management best practices.
Coordinate with OMC and DISA IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.
Resolve customer issues effectively or escalate them to appropriate support tiers.
Work with management in assessing staff performance/reviews/changes.
Assist in the professional and technical development of the team Basic Qualifications 7
years of experience with Microsoft System Administration in an enterprise environment, including Microsoft Active Directory, Group Policies, and Visual Basic Scripting 4
years of experience leading tasks of a similar size/scope 4
years of experience with the following IT disciplines:
Security configuration of Windows Server/Windows 10 Microsoft SCCM or similar technologies Maintaining PKI Infrastructure Implementing and managing VDI Infrastructure Server Virtualization Technologies Bachelor's degree in an IT related field or 10-years equivalent experience Shall possess at the time of award a TOP SECRET w/ SCI Eligible security clearance Required Certifications:
DoD8570.
01M IAT Level II, VCP, and either the MCSE Core Infrastructure or Azure Solutions Architect Expert Certification Preferred Qualifications Preferred; 3-years' experience with Vormetric data encryption solutions Pay Range:
Pay Range $66,300.
00 - $102,000.
00 - $137,700.
00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Recommended Skills Active Directory Group Administration Backup Business Process Improvement Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.

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