Senior IT Specialist
DMS International (DMS) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States.
We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world.
We build creative, unique, and engaging learning experiences for commercial, civilian and defense organizations.
Our high-caliber talent, delivery methodology and innovative solutions contribute to preparing a workforce that is ready for the future.
You can join us on this journey to bring efficiency and creativity to our customers.
At DMS, we are the catalyst for effective workforce transformation.
To achieve this, we hire professionals who take pride in doing quality work and who are excited about contributing to the professional development of tomorrow's leaders.
DMS seeks candidates that possess and display the attributes that reflect our Core Values of:
Quality in delivering solutions Leadership Teamwork Innovation Integrity in conduct Responsiveness to our customer's mission.
Job DescriptionDMS is seeking a Senior IT Specialist to join our team.
The IT Subject Matter Expert (Senior Technical Specialist) is responsible for enabling the creation and sharing of business information in support of the client's mission.
The IT Subject Matter Expert (Senior Technical Specialist) manages the client's portfolio of information and IT to ensure their investments generate business value while mitigating risks.
Responsibilities The candidate Provide technical, managerial, and administrative direction for problem definition, analysis, requirements development and implementation for extremely complex systems in the Enterprise Architecture subject matter area.
Make recommendations and advise on organization or enterprise-wide system improvements, requirements, systems design, optimization, or sustainment efforts in one or more specialized areas of the Enterprise Architecture.
Install, configure test, monitor and troubleshoot workstations and related hardware, software, and system issues in order to deliver required desktop service levels.
Analyze, diagnose, and resolve technology issues, determining root causes, identifying trends and escalating accordingly.
Coordinating liaison for any issues that require escalation to another team for resolution, accountable for communication, follow-up and timely resolution.
Responsible for advanced troubleshooting of supported (and unsupported) services - flexibility, creativity, and determination are essential.
Assist with AV/Conference Room meeting setup and facilitation Responsible for the configuration, maintenance, and management of enterprise devices via Microsoft MEM (Microsoft Endpoint Manager), Windows and Application Deployment (MS Autopilot) Documenting support-related processes and procedures (SOP).
Exemplary technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa.
Providing on-site support, travel may occasionally be required.
Other duties as assigned Required Skills & Experience5-7
years of experience in IT support roles and fundamental networking skillsEducation Bachelor's degree or equivalent work experience preferred Any industry recognized certifications are a plus Position TypeConsultantLocationOn client site (Alexandria, VA area) Recommended Skills Administration Business Concepts Consulting Creativity Enterprise Architectures Investments Estimated Salary: $20 to $28 per hour based on qualifications.
We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world.
We build creative, unique, and engaging learning experiences for commercial, civilian and defense organizations.
Our high-caliber talent, delivery methodology and innovative solutions contribute to preparing a workforce that is ready for the future.
You can join us on this journey to bring efficiency and creativity to our customers.
At DMS, we are the catalyst for effective workforce transformation.
To achieve this, we hire professionals who take pride in doing quality work and who are excited about contributing to the professional development of tomorrow's leaders.
DMS seeks candidates that possess and display the attributes that reflect our Core Values of:
Quality in delivering solutions Leadership Teamwork Innovation Integrity in conduct Responsiveness to our customer's mission.
Job DescriptionDMS is seeking a Senior IT Specialist to join our team.
The IT Subject Matter Expert (Senior Technical Specialist) is responsible for enabling the creation and sharing of business information in support of the client's mission.
The IT Subject Matter Expert (Senior Technical Specialist) manages the client's portfolio of information and IT to ensure their investments generate business value while mitigating risks.
Responsibilities The candidate Provide technical, managerial, and administrative direction for problem definition, analysis, requirements development and implementation for extremely complex systems in the Enterprise Architecture subject matter area.
Make recommendations and advise on organization or enterprise-wide system improvements, requirements, systems design, optimization, or sustainment efforts in one or more specialized areas of the Enterprise Architecture.
Install, configure test, monitor and troubleshoot workstations and related hardware, software, and system issues in order to deliver required desktop service levels.
Analyze, diagnose, and resolve technology issues, determining root causes, identifying trends and escalating accordingly.
Coordinating liaison for any issues that require escalation to another team for resolution, accountable for communication, follow-up and timely resolution.
Responsible for advanced troubleshooting of supported (and unsupported) services - flexibility, creativity, and determination are essential.
Assist with AV/Conference Room meeting setup and facilitation Responsible for the configuration, maintenance, and management of enterprise devices via Microsoft MEM (Microsoft Endpoint Manager), Windows and Application Deployment (MS Autopilot) Documenting support-related processes and procedures (SOP).
Exemplary technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa.
Providing on-site support, travel may occasionally be required.
Other duties as assigned Required Skills & Experience5-7
years of experience in IT support roles and fundamental networking skillsEducation Bachelor's degree or equivalent work experience preferred Any industry recognized certifications are a plus Position TypeConsultantLocationOn client site (Alexandria, VA area) Recommended Skills Administration Business Concepts Consulting Creativity Enterprise Architectures Investments Estimated Salary: $20 to $28 per hour based on qualifications.
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