Communication Center & Member Service Consult
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5 Alexandria, VA Alexandria, VA Full-time Full-time 10 days ago 10 days ago 10 days ago Job Title- Communication Center and Member Service Consultant Company- Spectra Credit Union Location-Alexandria VA Are you ready to take your career to the next level by working with a spectacular company? Position Overview The Communication Center and Member Service Consultant will provide accurate, quality, and timely service and consultation to members and potential members calling into the Credit Union.
This position requires working in the Communication Center at headquarters and traveling to all branch locations as needed.
What qualities are we seeking in a Communication Center and Member Service Consultant? Service and Quality Focused Adaptable Detail Oriented Collaborative and Team Oriented Self-Motivated Critical Thinker and Problem Solver Positive Attitude Exceptional Organization Excellent Communication Skills The position's essential duties include the following:
Demonstrate efficiency with financial transactions for checking, savings, and borrowing members.
Follow policies, guidelines, and regulations to correctly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
Promote credit union products and services by identifying member needs and cross-selling benefits.
Deliver timely and exceptional service.
Receive incoming calls to the Credit Union's Communications Center.
Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution.
Build meaningful relationships through conversations and establish trust with the membership.
Speak clearly and professionally, and always maintain high phone etiquette standards.
Respond to messages through Online Banking and general email inbox inquiries.
Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.
Education A high school diploma or GED is required.
Experience Six months to two years of similar or related experience, including time spent in preparatory positions.
Credit Union or other financial institution experience preferred.
Are you ready to build a more vibrant future? This is more than a job; it's a rewarding career.
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Estimated Salary: $20 to $28 per hour based on qualifications.
5 Alexandria, VA Alexandria, VA Full-time Full-time 10 days ago 10 days ago 10 days ago Job Title- Communication Center and Member Service Consultant Company- Spectra Credit Union Location-Alexandria VA Are you ready to take your career to the next level by working with a spectacular company? Position Overview The Communication Center and Member Service Consultant will provide accurate, quality, and timely service and consultation to members and potential members calling into the Credit Union.
This position requires working in the Communication Center at headquarters and traveling to all branch locations as needed.
What qualities are we seeking in a Communication Center and Member Service Consultant? Service and Quality Focused Adaptable Detail Oriented Collaborative and Team Oriented Self-Motivated Critical Thinker and Problem Solver Positive Attitude Exceptional Organization Excellent Communication Skills The position's essential duties include the following:
Demonstrate efficiency with financial transactions for checking, savings, and borrowing members.
Follow policies, guidelines, and regulations to correctly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
Promote credit union products and services by identifying member needs and cross-selling benefits.
Deliver timely and exceptional service.
Receive incoming calls to the Credit Union's Communications Center.
Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution.
Build meaningful relationships through conversations and establish trust with the membership.
Speak clearly and professionally, and always maintain high phone etiquette standards.
Respond to messages through Online Banking and general email inbox inquiries.
Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.
Education A high school diploma or GED is required.
Experience Six months to two years of similar or related experience, including time spent in preparatory positions.
Credit Union or other financial institution experience preferred.
Are you ready to build a more vibrant future? This is more than a job; it's a rewarding career.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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