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Resident Service Coordinator

Company Name:
Home Properties
_Discover the Difference. Discover Home._
That isn't just our company's tagline but the words we live by each and every day we go to work.
_Discover the difference._
Come join the Home Team and discover what it's like to work for a company that offers a quality product you can believe in, a group of employees who share a passion for customer service, and the chance to learn and grow. We can offer you the opportunity to dream big, grow your career, make a difference, do the right thing and be rewarded.
We currently have an opportunity for a Resident Service Coordinator at Newport Village, a 937-unit apartment community located in Alexandria, VA. The Resident Service Coordinator is the face of Home Properties, acting as the first point of contact for residents, allowing you the opportunity to build relationships with our residents. You must be able to establish rapport with our residents, providing outstanding customer service. Successful Resident Service Coordinators have come from retail, customer service, and hospitality backgrounds.
As a Resident Service Coordinator , you will:
Answer incoming phone calls, take resident complaints, coordinate work orders with the service department, and assist with leasing as needed
Effectively handle and resolve escalated resident concerns
Plan resident functions
Update the property's website and Facebook page with events and leasing specials
Process lease renewals by accurately completing all related paper work
Create resident files, including all related paperwork and documentation
Strong customer service skills and experience.
Excellent communication skills and the ability to manage multiple tasks
Must be able to work every other weekend, and some evening hours due to resident events and extended office hours
Must have a good working knowledge of MS Word and Excel and the internet
Prior bookkeeping experience is helpful
_ _
_Discover Home._
It's no secret that for most of us, we spend more time at work than we do at home. This is the exact reason why we do our best every day to create a friendly environment where you can come to work hard and be a part of the Home Team. Home Properties offers a wide range of benefits, sharing the costs with employees for some benefits, while it pays 100% of the cost for many others. Our comprehensive benefits package includes:
Medical, Vision, Prescription, and Dental insurance, and other benefits that include Disability and Life Insurance
Vacation Time & Holidays
Paid Time Off
Bonus Incentives
Employee Stock Purchase Plan
401(k) with Employer Match
Apartment Discount
_ _
_Join the Home Team and work with an extraordinary company our employees are proud to call Home_
Date: 2014-07-30
Country: US
State: VA
City: Alexandria
Postal Code: 22311
Category: Property Management - Office/Leasing
Job Type: Full-Time

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