Call Center Predictive Dialer Genesys Avaya Aspect Process Expert II Call Center 96048 Denver - Ric
Company Name:
Anthem
Anthem, Inc. is one of the nation's leading health benefits companies and a Fortune Top 50 company. At Anthem, Inc., we are working together to transform health care with trusted and caring solutions.
Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people's lives, and to take your career further than you can imagine.
Process Expert II Call Center Automated Predictive Dialer Administrator
Essential duties include, but are not limited to:
- Outbound auto-dialer/predictive dialer administration
- Starts/stops campaigns, prioritizes calling lists to achieve daily/weekly/monthly targets
- Monitors campaigns and associates to maximize productivity
- Updates associate skills in telephony system to ensure appropriate call flow
- Researches operations workflow problems and system irregularities
- Develops and tests new systems/strategies
- Performs other duties as assigned.
- BA degree and 3-5 years related experience (outbound dialer, WFM) required or equivalent combination of education and experience.
- Previous experience in high-volume outbound contact center operations required.
- Experience in multi-channel (voice, chat, e-mail, etc.) contact centers preferred.
- Demonstrated ability to analyze existing and potential workflows, processes, supporting systems and procedures and identifying improvements required.
- Strong written, oral and interpersonal communication skills required.
- Excellent analytical, technical, and problem solving skills required.
- Schedule flexibility is a must.
/Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine, and is a 2013 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at// //. EOE. M/F/Disability/Veteran./
Job Business Support
Title: Call Center Predictive Dialer Genesys Avaya Aspect Process Expert II Call Center 96048 Denver - Richmond
Location: AZ-Scottsdate
Requisition ID: 96048 Estimated Salary: $20 to $28 per hour based on qualifications.
Anthem
Anthem, Inc. is one of the nation's leading health benefits companies and a Fortune Top 50 company. At Anthem, Inc., we are working together to transform health care with trusted and caring solutions.
Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people's lives, and to take your career further than you can imagine.
Process Expert II Call Center Automated Predictive Dialer Administrator
Essential duties include, but are not limited to:
- Outbound auto-dialer/predictive dialer administration
- Starts/stops campaigns, prioritizes calling lists to achieve daily/weekly/monthly targets
- Monitors campaigns and associates to maximize productivity
- Updates associate skills in telephony system to ensure appropriate call flow
- Researches operations workflow problems and system irregularities
- Develops and tests new systems/strategies
- Performs other duties as assigned.
- BA degree and 3-5 years related experience (outbound dialer, WFM) required or equivalent combination of education and experience.
- Previous experience in high-volume outbound contact center operations required.
- Experience in multi-channel (voice, chat, e-mail, etc.) contact centers preferred.
- Demonstrated ability to analyze existing and potential workflows, processes, supporting systems and procedures and identifying improvements required.
- Strong written, oral and interpersonal communication skills required.
- Excellent analytical, technical, and problem solving skills required.
- Schedule flexibility is a must.
/Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine, and is a 2013 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at// //. EOE. M/F/Disability/Veteran./
Job Business Support
Title: Call Center Predictive Dialer Genesys Avaya Aspect Process Expert II Call Center 96048 Denver - Richmond
Location: AZ-Scottsdate
Requisition ID: 96048 Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
